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Privacy Policy

Privacy Policy

Privacy policy

This document establishes and defines the contractual relationship between the customer and our company. named etnavolcano.com , in connection with the activities performed and offered by Coop. Guide Vulcanologiche Etna Nord Soc. Coop. . P.IVA/CF: IT05583690879, which acts as the data controller in accordance with European and applicable local laws. Data processing under European regulation is governed by the General Data Protection Regulation (GDPR), specifically Articles 6 and 9.
  • Article 6: Establishes the legal bases for processing personal data. It lists six legitimate grounds for processing, including the consent of the data subject, performance of a contract, compliance with a legal obligation, protection of vital interests, performance of a task in the public interest or exercise of official authority, and legitimate interests of the data controller or third parties.
  • Article 9: Regulates the processing of special categories of personal data, such as sensitive data. It states that processing these data is prohibited except in specific circumstances, such as explicit consent from the data subject or necessity for significant public interest reasons.
The GDPR is a European law that governs the processing of personal data and privacy of individuals within the European Union (EU) and the European Economic Area (EEA). Effective since May 2018, the GDPR sets out principles and requirements for the collection, processing, and storage of personal data to ensure adequate protection and respect for individuals’ privacy. Key aspects include explicit consent for data processing, the right to access and portability of data, breach notifications, and penalties for non-compliance. As the data controller, we manage the collection and use of personal data for customers of Etnavolcano and Coop. Guide Vulcanologiche Etna Nord Soc. Coop. We will handle all personal information provided to us through our back-office systems, the websites of Etnavolcano and Coop. Guide Vulcanologiche Etna Nord (www.etnavolcano.com and www.guidevulcanologicheetna.it), by phone, or through any other system, in accordance with this Privacy Policy. By accepting our Privacy Policy, customers confirm that they understand how their personal data will be used. If customers do not agree to the terms of this Privacy Policy, they are requested not to use our services and not to provide their personal data.

Who We Are

All references to etnavolcano.com and Coop. Guide Vulcanologiche Etna Nord Soc. Coop., “we”, “us”, or “our” in this Privacy Policy refer to Etnavolcano and Coop. Guide Vulcanologiche Etna Nord Soc. Coop. P.IVA/CF: IT05583690879, registered in the SUD EST SICILIA business registry, with its registered office in Linguaglossa, Catania, Italy, Via Viola 1.

How to Contact Us

For any inquiries regarding personal data protection and to exercise rights under relevant legislation, you can contact Coop. Guide Vulcanologiche Etna Nord Soc. Coop. using the regular customer contact channels. The Data Protection Officer for Coop. Guide Vulcanologiche Etna Nord Soc. Coop. can be reached at: infoetnavolcano@gmail.com or info.guidevulcanologicheetna@gmail.com. This channel is reserved exclusively for data protection requests and should not be used for routine communications.

Personal Data Protection

Customer personal data are protected by the quality, commitment, and high standards guaranteed by Coop. Guide Vulcanologiche Etna Nord Soc. Coop. (P.IVA/CF: IT05583690879), as well as by applicable laws. To comply with data protection regulations, all data management operations must be performed for one of the following reasons:
  • To fulfill contractual obligations to our customers;
  • In compliance with a legal obligation;
  • When the customer has given consent for processing their personal data;
  • When there is a legitimate interest on our part.

Legitimate Interest

Processing of customers’ personal data may occur for business reasons, falling under our legitimate interest. However, these data are always protected and cannot be misused or harm customers. When we base data processing on legitimate interest, we will inform customers, clarifying this specific interest and allowing them to ask questions or raise objections. In some cases, however, customers’ right to object may be limited for overriding reasons.

Data Retention Period

During the time Coop. Guide Vulcanologiche Etna Nord Soc. Coop. (P.IVA/CF: IT05583690879) holds customer data, we commit to ensuring its adequate protection and use solely for appropriate purposes. Data will be retained as long as a person remains a customer of Coop. Guide Vulcanologiche Etna Nord Soc. Coop. If a person ceases to be a customer, we will retain their data for the minimum necessary period to meet the purposes described in this Policy and applicable legal or regulatory obligations. Typically, this period does not exceed 10 years from data collection, unless specific circumstances require a longer duration. Personal data processed solely for service activation and marketing are usually retained for no more than 24 months beyond collection but may be kept longer in specific circumstances. Conditions that may extend data retention include the need to identify a customer in case of re-registration, our legitimate interest in preventing and detecting criminal activities, or preparation and defense in legal actions. Once these conditions cease, personal data may be retained longer if technical deletion is not possible. Failure to provide personal data may prevent us from fulfilling legal obligations, honoring contractual commitments, or providing necessary services to the customer. Consequently, we may not be able to offer our products and services to those who do not provide their personal data.

Information Collected

The customer information and data we may collect, use, and process include:
  • Information provided by customers through form completion on our site or via email.
  • Records of correspondence conducted through the site, email, phone, or other means.
  • Customer responses to surveys or market research.
  • Details of transactions carried out by customers via the site, phone, or other methods.
  • Details of customer site access, including, but not limited to, data streams, location data, blogs, and other communication data.
We collect personal data only when we have valid reasons and it does not infringe on the customer’s rights and freedoms, also using public sources such as internet searches, business registers, and information bodies.

Social Features of Our Products

If customers choose to use the social features we offer with our products (such as WhatsApp, Instagram, and Facebook chats), Coop. Guide Vulcanologiche Etna Nord Soc. Coop. may store, record, or otherwise process the data collected.

Use of Cookies

For information on how we use cookies, please refer to our Cookie Policy.

Sharing Personal Data with Other Organizations

Customers’ personal data may be shared within the Coop. Guide Vulcanologiche Etna Nord Soc. Coop. group or with the following external entities:
  • Law enforcement agencies, regulators, and other public authorities;
  • Identity verification agencies;
  • Organizations through which the customer was referred to us;
  • Third parties necessary to provide the requested products and services.
Depending on the chosen products, we may need to share the customer’s personal data with third parties providing such services. If personal data are transferred outside the European Economic Area (EEA), we require appropriate protection systems to be implemented.

We may also share personal information with associated or subsidiary companies and with business partners or assignees. We will transfer a customer’s personal data outside the EEA only if:
  • The customer has given explicit consent;
  • It is necessary to set up or fulfill a contract the customer has with us;
  • To comply with a legal obligation.
If personal data are transferred outside the EEA, whether within the group or to our business partners, we will take all necessary measures to ensure their protection according to the same standards used in the EEA, in one of the following ways:
  • The European Commission has verified that the destination country offers the same level of protection as the EEA. For more information, please visit the European Justice Commissioner’s website;
  • By entering into contracts that require the recipient to protect personal data to the same standards used in the EEA;
  • If the transfer is to the United States, the recipient must adhere to the EU-US Privacy Shield, which ensures personal data protection at a level approved by the European Union. Further information is available on the European Justice Commissioner’s website.
In some cases, we may be legally obliged to provide customers’ personal data to third parties, and we may have limited control over how these entities protect the data.

Customer Rights Regarding Their Personal Data

We are committed to supporting customers who wish to exercise their rights over their personal data, such as:
  • Withdrawing consent given, although this will not affect processing carried out while we had the customer’s consent;
  • Filing a complaint with the competent data protection authority;
  • Requesting access to their personal data processed or held by us;
  • Requesting correction of incorrect or outdated personal data;
  • Requesting deletion of their personal data processed;
  • Requesting restriction of the processing of their personal data under certain circumstances;
  • Requesting to receive, or to have provided to another company designated by the customer, certain personal data, as provided by the ‘right to data portability’;
  • Objecting to the processing of data based on our legitimate interest;
  • Contesting a decision made entirely automatically, expressing their view, and requesting a review of the decision by a person.
For more information on customer rights and to exercise them, please contact us at: infoetnavolcano@gmail.com.

Handling Sensitive Data and Photographic Images

Participants authorize the processing of their personal data as stipulated by Article 13 of Legislative Decree No. 196/2003 and Article 13 of the General Data Protection Regulation (GDPR) No. 679/16. The collected data will be used exclusively for the execution of recreational activities and will not be shared with third parties for commercial purposes. Additionally, participants consent to the publication of photographic material obtained during the activities on our social media channels for promotional purposes. Anyone who wishes to object to the publication of their images MUST inform the guide or the organization in advance.

Changes to the Privacy Policy

This Privacy Policy may be updated periodically; therefore, we encourage customers to review it frequently. Should any changes be made, we will inform customers in advance via email or other agreed communication channels, giving them sufficient time to consider and understand the changes before they take effect.

We will not implement substantial changes to the Privacy Policy without the customers’ acceptance. If a customer rejects the changes or does not accept the updates within the stipulated period, we may not be able to continue providing some or all of our products and services.